1000 tickets strong
1000 tickets strong
This post was originally published on the Platform.sh blog and reflects information from the time of publication.
Since taking over the Support Director role at Commerce Guys, I’ve had quite a laundry list of things to do to improve this already rolling program and keep our Platform.sh and Application Support customers happy. Despite that (never-ending) to-do list, I wanted to take a moment to recognize that we just passed our 1,000th ticket! It’s small as milestones go, but it represents a lot of success for our team, so I wanted to share some fun facts with you all to celebrate!
Recent program stats:
- 100% of our P1 tickets are replied to in 30 minutes or less;
- 91% of our customers provided feedback saying they are satisfied with our work to date;
- 99% of tickets have been treated within our SLA standards; and
- 100% of customers were informed about the Drupal security bug and we patched all our enterprise customers in just a few minutes on Wednesday!
Congrats on passing the 1,000 ticket mark team! Keep up the great work!
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